Monday 23 June 2014

5 Specific Forces Powering Innovation Not Just in Creative Firms



Crayons and Whiteboards aren't enough with distributed teams all investigating with the intent to demonstrate creative efficacy. What are the forces for creativity? Here's 5. And a few more. 






Recently Fast Company detailed 5 basic steps for innovation (very much tied to New Product Development) to be grown in a firm. The Article "5 Forces that Power Exceptionally Creative Companies" leverage part of the work done at W.L. Gore, the makers and researchers behind Gortex. R&D at Gortex can be seen as the classic model of moving R&D to commercialization products in rapid succession and much like most firms focusing on this. What is interesting is how the 5 Forces model above focuses more on the advertising model. Regardless the suggestions seem appropriate if not an organizational blueprint - what a firm might be looking for in establishing divisions and output from R&D efforts. 

1) Gravity: restoring and maintaining
2) Tension: Embracing and Maintaining
3) Heat: Applying and Maintaining
4) Speed: Increasing and Maintaining
5) Generosity: Instilling and Maintaining. 

Oddly these are very reminiscent of an industrial factory model and not connected to the R&D models that are implemented by large scale enterprises able to produce 40% returns on 10% gross revenue investment in R&D. So how are they valuable? 

By understanding the core structures of the firm and the output expected, we see, as very well defined in Define[ing] A Creative Agency the types of firms and how they approach powering innovation: Thinking & Researching, Defining and Developing, Manufacturing and Communicating about the previous steps.





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Wednesday 11 June 2014

£0 to £6B deisgn powerhouse in 20yrs? How? £500K every day in R&D !

Juggling Design, R&D, New Product Development & success is a constant struggle. How can you formalize and secure success? Spend 10% of gross revenue on Skunks. Skunk works to be specific. 


Pfizer does it. Alessi does it. Dyson does it. Dyson the vacuum design juggernaut spends 500K a day in R&D, has whole design teams that do nothing but experiment and are able to full commercialized what they are learning. In a recent article on Dyson Core77 digs into the process and learning systems created in successful R&D and Design teams. More specifically we see via Fast Company the basis for advanced Skunkworks teams

1) Complete control of the works: no outside influences with the head reporting to the CEO
2) Small project teams of no more than 3-5 per project (1 pizza to feed the entire team model) 
3) small number of connections with project: only necessary ancilliary team members
4) very simple drawing and drawing release system - design is at the heart of the process
5) minimum reports required as paperwork, emails, tracking limits doing the work
6) project must work in the field with users: else team rapidly loses competence to design alternatives
7) Access by outsiders to the project and its personnel must be strictly controlled by appropriate security measures including IP as well as no publish or perish alternatives

This combined with innovation models that engage design teams and design thinking models spell success for any type of firm. And most likely without the smell of skunks at work.






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Monday 2 June 2014

How did democratic & disruptive design create +1B units sold for one product in a firm from 1647? Here's how.

Innovations, breakthroughs and game changers: every co. wants it - and cheaply. Not possible. But thanks to experimentation & democracy since 1967, one firm has sold +1B units of just one product this way. Here's how.



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Fiskars, a firm you probably never even heard of has been making a simple yet carefully designed product since 1967 when a simple color error and a democratic vote helped to generate more than +1B units sold. The story of Fiskars told from the perspective of the design team resonates with another great article detailing how growth by design can be the core of any innovation lead firm. Detailed very solidly by Maneesh Mehta who is the Deputy Managing Partner, Global Clients & Markets, at Deloitte Touche Tohmatsu and further investigated in a recent article by McKinsey called "Grow Fast or Die Slow" we see the steps necessary. However the McKinsey article ignores the physical product side as this article focuses on the digital technologies. Still a very good primer.





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Thursday 22 May 2014

Design Recalls: when it goes wrong & Nest's 440,000 recall

With 440K Nest smoke detectors recalled at $160ea assuming a 1/10 manuf. cost = $7M loss for a 1st run launch. What if this happens to your firms flagship design? Here's what.



As reported by every magazine from Tech Crunch Silicon Valley, the Guardian in the UK to Corriere Della Sera in Milan Google's flagship entry into the home "maintenance" market with the Next Thermostat was a success but not with the recall of their smoke detector with a massive 440,000 product recall. In Inc Magazine's How to survive a recall and CIO Magazine's 5 Best Practices we see the necessary steps for full produtc recall and strangely very similar to the Heartbleed virus:

1. Plan ahead - for interactions between manufacturing partners, logistics, and facing call centers, websites, etc. so that customers are not let out in the dark as to next steps as well as the legal teams and ramifications from possible legal actions. 
2. Respond quickly - assembling the necessary team as fast as possible and directly addressing customer, manufacturer and media allows for engineering to begin the process of fixing, retrofitting and of removal of the product from the market
3. Acknowledge it - by working directly with consumers, the media and internal champions to solve issues before they spiral beyond repair. 
4. Turn the corner - by getting product back into the hands of key customers, media,and merchants who can keep the flow of the newly adjusted product in the hands of those who product champions. 









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Thursday 15 May 2014

What's the value of design: 288% return for firms that use it. Here's how.

The value of design, design thinking, design disruption is more than 250% of invested capital. How? R&D and Innovation pipe-lining. But more, good design. Here's how. 


In a recent DMI - Design Management Institute article, after an extensive study of  75 US firms over a 10yr period, 15 firms employed design centric thinking which lead to an increase in stock price by more than 250% above firms that did not employ design specific new product development models. Further we see the likes of design investment strategies being followed by the VC community in Will the Next Zuckerberg Be a Designer, not a Hacker? per the recent MIT Review Article and even more impressive is the existence of Khosla Ventures Designer Fund proving the maker and inventor channels are alive. When design thinking, new product development, engineering and entrepreneurship come together, firms succeed. Period. 



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Wednesday 7 May 2014

How a special needs child's happiness can disrupt the entire wheelchair industry

Medical devices are a notoriously expensive to design and especially launch but when Debby Elnatan and the team at Firefly designed the Upsee, it upended the wheelchair industry. Here's how she did it:


Innovation requires rule breaking and in the case of the design of the Upsee, the indications are clear: Dr's suggested that Debby's child not walk or crawl. Physical Therapists suggested she not even move her child. In this case the mother of invention became a literal reality during the creation of the device throughout the years that Debbie perfected the device. Profiled on US national and international television the design of the device, branding, research and manufacturing clearly illustrates that necessity is in fact the mother not of invention but of innovation. Look out wheelchair industry. 




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Wednesday 30 April 2014

Instant Design: 3D printed homes for $5000. Delivered


It's been well understood that the power of design is in the hands of those who can deliver. What about complete homes for $5000 via 3D printing? They are here. Here's how:


No longer is it days, weeks or months of preparation, teams of builders and scores of resources. Enter Win Sun Engineering possibly the first full functional construction firm to fully design and deploy a working system for the construction of 3D Printed and Manufactured homes on site. With no formal codes for buildings of these types of designs, the current technology is limited to basic structures, and construction time seems to be only days for a fully formed structure. Discussed in a lecture given in 2013, and a subsequent TED talk, Behrokh Khoshnevis gives the beginning of how and why. However, while this was taking place, Win Sun Engineering had already launched their machine. Now it's up to the designers to push the envelop of what can and can't be done.


Friday 25 April 2014

Why are VC's snapping up designers? ROI

1st it was the CTO's elevated to boards. Now it's Designers. When Google ventures embraces design thinking, and VC's follow there's a reason. Here's why: 



What makes a good product a great product? A VC's ROI? Eyes of beholders at the Triennale Milan? Both. The reason: popularity, commercialization, the necessity of new advances to be embraced as relevant and used. But that is not just a function of consumer or market acceptance. Where was Ethernet formed? Where did Douglas Carl Engelbar develop the basis for the entire connected world that we live and work in today? Labs. University Research Facilities. Where did Alberto Giacometti perfect his works that are a quentisential factor in Italian industrial design? Labs. Workshops. 

And today VC's are picking up on the need to be involved in these spaces. In a most recent article yet another VC picks up on the reality that design and design thinking drives ROI. Why VC Firms Are Snapping Up Designers gives the roadmap for how firms are adapting and embracing design thinking, and not only from a UX, UI, but Product perspective to increase ROI and usability.

Thursday 17 April 2014

What's real innovation? large dark failures & small powerful lights

The constant innovation question: how many failures before market changing breakthroughs? Look to Edison & the lightbulb. 1000's. And Google X is a perfect example of this. Here's how they do it. 


Japan's YOY labs does the same for example with their "lampshade" light above, shown at this years Salone Del Mobile, the worlds largest design show and just like Google X does the same in their unmarked brown brick building - trials and trials and trials until one out of maybe 10000 trails works. How do they do both firms, a tiny japaneese design house and titan google do this so easily? They are not afraid to say no.

The recent article in Fast company The Truth About Google X: An Exclusive Look Behind The Secretive Lab's Closed Doors goes where other articles do not: to the personalities of those who work there: multidiciplinary and out there. Just like the early days at the famous Xerox PARC labs. Why? Because failure is not only tolerated, it is encouraged to get to the end point: ideas that stick and can change entire markets - the correct definition of innovation.

Friday 7 February 2014

McKinsey Innovation "Disruption" = digital & digitization but no mention of design


McKinsey's sweet spot: discussing what leaders are just about missing or what they should be paying attention to. Is design too ephemeral for the big M? Not if it's approached properly. Here's how:


In a recent McKinsey article on digitization and disruption we see a tiny mention of the association between market disruption and design services in the last lines of the discussion followed by further by in a McKinsey discussion on the re-making the manufacturing industry by the use of cycles of disassembly and quite well investigating the consumeable and durable factors in product design. Service design aside, a factor that has very few "re-useable" componenets, the recreation of the manufacturing industry to embody the acceptance of re-design and the "use the purest materials possible helps maintain their residual value and supports recycling and reuse" adds credibility to the circular economy.

Coming a little closer is the idea of Designing Products for Value another McKinsey closeup in the power of design but still leaving off the factors of emotional design and that of functionality closer to the hearts and ties of users. After all everyone remembers the look and the feeling of the chair their grandmother or grandfather sat in but certainly not if it was the most cost effective. Digitization may provide the tracking that is now part of all our lives but it is no different than design in it's impact in the ROI of successful firms.







Friday 24 January 2014

The 4 steps: Tech Disruption (BitCoin) vs. Design Disruption (Herman Miler's 2011 $1.6B rev)

Technologists are known for taking apart (breaking) rules and things, reassembling them and creating disruptions - the mother of invention's doppelganger. But how do designers do it? Here's how BitCoin is doing it and Herman Miller has done it.


A recent article describes one of many basic 4 step disruption models. This one by Steven Sinofsky - Board Partner @ Andreessen Horowitz whose founder Mark Andreesen brought Tim Berner Lee's World Wide Web to Life. Andreesen's web server prototype system at Michigan University, turned into the 1994 commercial success Netscape - the 1st commercially dominating web brower and web server technology. Steven's article and model here describes the basic process:Disruption of Incumbent, Rapid linear evolution, Appealing Convergence, Complete Reimagination. And Andreesen Horowitz is doing the same with Bitcoin having invested $40M in Bitcoin based startups so far. Mark describes how and why in a perfect Bitcoin blitzkrieg of strategy and execution purpose here. 

But Herman Miller is no Andreesen Horowitz VC or maker of Netscape. Or is it? Just one of Herman Miller's line the "Action Office" started in 1968 has alone generated $5B in revenue with total Herman Miller worldwide revenue topping $1.6B in 2011 alone. How have they done it? In possibly one of the best overall descriptions 108 Years of Herman Miller in 108 Seconds but how did they do it: similar to Steven's model above.

Now the harder question: which lasts longer: Netscape or An Eames Chair? 
And which one would you want to sit and read a story to your grandchild in?


Thursday 9 January 2014

Renovation + Design = almost $9B in 2012

Innovation vs. Renovation is a touchy subject, but when one firm reports almost $9B in 2012 via design, eyebrows are sure to raise. Dissimilar to the Nike Fuel Band, UP, Supersoaker discussion, Swatch hasn't "innovated" they've embraced the design canvas. Here's how:



In "Creating New Value for Old Innovations" the discussion surrounds how the tired old watch was "innovated" from 10% of the worlds watching being made in Switzerland to almost none until the emergence of Swatch. Did Swatch just grow via NPD or did they innovate? No they renovated. And they continue to renovate the humble watch every year tirelessly via designers and their paintbrushes and pencils on the face of a watch and band. Following Schumpeter as we always do this time via "The Concise Encyclopedia of Economics: Creative Destruction" and MIT"s "Creative Destruction", the underlying principal is design and the object as a canvas for designers is this time a watch - constant renovation & renovation at it's finest 

Unlike The Nike Fuel Band, Facebook and a host of other product and industries that did not exist before they were created and unrelated to other products before, renovation is a separation of church and state. How not to do this, how to incorrectly wield design is best described via Forbes " Creative Destruction Is Not A Management Philosophy - It Can Be Avoided Kodak, Hostess, Microsoft" 

Monday 16 December 2013

ShapeShifters: MIT'S inFORM and Louis Vuitton's TOPIADE

Shape Shifting is not just the domain of the Wonder Twins. Well to some extent. Developed and launched at MIT, the inFORM table phyicalizes pixels just like iGNITIATE's TOPAIDE movable facade did for Louis Vuitton facades.


in the early 2000's iGNITIATE created the programmable facade system called TOPIADE for Louis Vuitton's architecture dept later being expanded upon by  MIT's Tangible Media Lab and interviewed by Sean Follmer at Fast Company in their inFORM movable pixel table. The key components of projection, scanning and addressable blocks was originally researched at the Xerox PARC Labs by Brent Welch, Scott Elrod, Tom Moran in their seminal paper in 1993 on projection and tracking systems in real time and further extrapolated by the Microsoft Kinect system for real time scanning and interaction.

The system has evolved through the inFORM's capability to interpret 3d objects and render them on the table system in 2.5D (8 of 9 sides of the 3D space) as the table bottom cannot be fully separated. What does this mean for design, telepresence and immmersive systems? Only as much as the consumer market will demand as currently 3D projection systems are the defacto standard for interactive algorithmic modeling environments such as Grasshopper. Technically incredible. What does this mean for art and design? The same that TOPIADE meant for the art of live plant display.




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